Superbazi Privacy Policy

01 Who We Are

Superbazi ("we", "us", "our") operates the online casino platform at superbazi.net. We are the data controller responsible for the personal information you provide when you register, deposit, play, or otherwise interact with the Superbazi platform.

This Privacy Policy applies to all personal data collected through the Superbazi website, mobile app, and any related communications including email and live chat. It applies to all registered players and to visitors who browse the platform without registering.

If you have any questions about how Superbazi handles your personal data, you can reach our privacy team at any time via email at [email protected]. We take privacy seriously and will respond to all genuine enquiries promptly.

02 Data We Collect

Superbazi collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and from third-party verification services when we need to confirm your identity. Here is a breakdown of the categories of data we collect:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes — for example, if you request a self-exclusion and provide context about a health condition. In such cases, the data is handled with the highest level of care and is not used for any other purpose.

03 How We Use Your Data

Every piece of personal data Superbazi collects is used for a specific, legitimate purpose. We do not use your data in ways that are incompatible with the reason it was collected. Here is how we use each category of data:

• Account Management: Your identity and contact data is used to create and maintain your Superbazi account, verify your identity, and communicate with you about your account status.
• Payment Processing: Your financial data is used to process deposits and withdrawals, verify that payments are made to and from accounts in your own name, and maintain transaction records for accounting purposes.
• Fraud Prevention & Security: Technical data including your IP address and device information is used to detect suspicious login attempts, identify potential fraud, and protect your account from unauthorised access.
• Responsible Gaming: Your usage data — including bet amounts, session lengths, and deposit frequency — is monitored to identify patterns that may indicate problem gambling. This allows us to proactively offer support tools to players who may need them.
• Platform Improvement: Aggregated, anonymised usage data is used to understand how players interact with the platform, which games are most popular, and where the user experience can be improved. This data cannot be traced back to individual players.
• Legal Compliance: We are required by law to retain certain records for specified periods. Your identity, financial, and transaction data may be retained to comply with anti-money laundering regulations and other applicable legal obligations.
• Marketing (with consent): If you have opted in to marketing communications, we use your contact data to send you information about promotions, new games, and special offers. You can opt out at any time.

We never use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. If automated systems flag your account for any reason, a member of our team will review the case before any action is taken.

04 Legal Basis for Processing

Superbazi processes your personal data on the following legal bases, depending on the purpose of the processing:

• Contract Performance: Processing your identity, contact, and financial data is necessary to fulfil our contractual obligations to you as a registered player — including managing your account, processing payments, and providing access to games.
• Legal Obligation: We are required by applicable law to collect and retain certain data, including identity verification records and financial transaction logs, for anti-money laundering and regulatory compliance purposes.
• Legitimate Interests: We process technical and usage data on the basis of our legitimate interest in operating a secure, fair, and well-functioning platform. This includes fraud detection, security monitoring, and platform analytics.
• Consent: Where we rely on your consent — for example, to send you marketing emails — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

05 Data Sharing

Superbazi does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the specific purpose:

• Payment Processors: We share the minimum necessary financial data with bKash, Nagad, and bank transfer processors to complete your deposit and withdrawal transactions. These providers are contractually bound to handle your data securely and only for payment processing purposes.
• Identity Verification Providers: When we need to verify your identity — for example, before processing a large withdrawal — we may share your identity documents with a third-party KYC (Know Your Customer) verification service. These providers are bound by strict data processing agreements.
• Fraud Prevention Services: We may share technical data such as IP addresses and device fingerprints with fraud detection services to identify and prevent fraudulent activity on the platform.
• Legal Authorities: We may be required to disclose your personal data to law enforcement or regulatory authorities if required by law or in response to a valid legal request. We will notify you of such disclosures where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of Superbazi's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

06 Cookies & Tracking

Superbazi uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Here is a breakdown of the types of cookies we use:

• Essential Cookies: These are required for the platform to function. They keep you logged in during your session, remember your language preference, and maintain your session state during gameplay. You cannot opt out of essential cookies without losing access to the platform.
• Analytics Cookies: We use first-party analytics cookies to understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised. We do not use Google Analytics or other third-party analytics services that share data with advertising networks.
• Preference Cookies: These remember your settings and preferences — such as your preferred game category or display settings — so you don't have to reconfigure them every time you log in.

You can manage cookie settings through your browser. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging in to your Superbazi account. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

07 Data Retention

Superbazi retains your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Here are the general retention periods we apply:

• Active Account Data: While your account is active, we retain all account data necessary to manage your account and provide our services.
• Financial & Transaction Records: Transaction records are retained for a minimum of five years after the transaction date to comply with anti-money laundering regulations and financial record-keeping requirements.
• Identity Verification Documents: KYC documents are retained for a minimum of five years after account closure, as required by applicable regulations.
• Support Communications: Live chat transcripts and support emails are retained for two years to allow us to reference previous interactions and resolve disputes.
• Marketing Data: If you have opted in to marketing, your contact details are retained for marketing purposes until you opt out. After opting out, we retain a record of your opt-out to ensure we do not contact you again.
• Closed Accounts: After account closure, we retain the minimum data required by law and delete all other personal data within 90 days of closure.

When personal data is no longer required and there is no legal obligation to retain it, we securely delete or anonymise it so it can no longer be associated with you as an individual.

08 Data Security

Superbazi takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including passwords (which are hashed using industry-standard algorithms) and financial data.
• Role-based access controls that restrict internal access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of our platform infrastructure.
• Automated monitoring systems that detect and alert on suspicious access patterns or potential data breaches.
• Staff training on data protection and security best practices.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, Superbazi will notify affected players promptly and take immediate steps to contain and remediate the breach.

You also play a role in keeping your data secure. Use a strong, unique password for your Superbazi account, do not share your login credentials with anyone, and contact us immediately if you suspect your account has been compromised.

09 Children's Privacy

Superbazi is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps, and we reserve the right to request additional proof of age at any time.

If we discover that personal data has been collected from a person under 18, we will immediately close the associated account, delete all personal data collected, and return any deposits made. No winnings will be paid out in such cases.

If you are a parent or guardian and believe that a minor has registered on Superbazi, please contact us immediately at [email protected]. We will investigate and take appropriate action as quickly as possible.

10 Marketing Communications

Superbazi may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers — but only if you have opted in to receive them. We will never send you unsolicited marketing communications.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email we send you.
• Updating your communication preferences in your account settings.
• Contacting our support team at [email protected] and requesting to be removed from our marketing list.

Opting out of marketing communications will not affect transactional communications — we will still send you important account notifications such as deposit confirmations, withdrawal updates, and security alerts. These are necessary for the operation of your account and cannot be disabled.

11 Policy Updates

Superbazi may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect.

The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Your continued use of the Superbazi platform after a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact us to close your account and request deletion of your personal data.

12 Contact & Complaints

If you have any questions, concerns, or complaints about how Superbazi handles your personal data, please get in touch with us directly. We take all privacy concerns seriously and will respond promptly.

• Email: [email protected] — for all privacy-related enquiries and data rights requests.
• Live Chat: Available 24/7 from your account dashboard or the main Superbazi website.
• Response Time: We aim to respond to all privacy enquiries within 72 hours and to complete data rights requests within 30 days.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. We will always provide you with the contact details of the relevant authority upon request.